FAQ

EXCHANGE AND RETURN POLICY

 

Return Policy

At Porte Fino Off-road Attire, we want you to be fully satisfied with your purchase. Please review our return policy below:

  • Eligible items may be returned for Store Credit only in the form of an e-gift card.

 

 

Modifying or Canceling Your Order:

To ensure that you receive your order as quickly and accurately as possible, we kindly ask that any modification or cancellation requests be made within one hour of placing your order.

Once this time frame has passed, we may not be able to accommodate changes or cancellations due to our efficient order processing system.

If you need assistance with modifying or canceling your order, please reach out to our customer service team as soon as possible.

Thank you for your understanding and cooperation.

Not Receiving Confirmation Email:

If you have not received an email from Porte Fino Off-road Attire within a few hours of placing your order, please take the following steps:

  • 1. Check your Spam Folder: Sometimes, confirmation emails may be filtered into your Spam or Junk folder by mistake.
  • 2. Verify Email Address: Double-check that the email address provided during checkout is spelled correctly. An incorrect email address could result in non-delivery of confirmation emails.

If you have completed these steps and still haven't received your confirmation email, please don't hesitate to contact our Customer Team at PorteFinoOffroadattire@gmail.com for further assistance.

Thank you for your patience and understanding.

 

 

 

 

 

 

 

 

Pre-Orders:

A pre-order allows you to reserve an item that is not currently in stock but is scheduled to be restocked in the future. By placing a pre-order, you guarantee your order and secure the item before it becomes available for general purchase.

With pre-orders, there's no need to rush during the next restock to ensure you get the item you want. By pre-ordering, you can relax knowing that your order is secured, and you'll receive the item as soon as it becomes available.

Thank you for choosing to pre-order with us!

 

 

 


 

Changes to Pre-Orders:

You can make changes to your pre-order within one hour of placing the order. Please note that your order is being made specifically for you, and after this one-hour window, no cancellations, returns, or changes are possible.

We appreciate your understanding as we work to ensure the smooth processing of pre-orders